Terms and Conditions

Martin Thompson of DJ Diamond Dust is one of the longest running DJ is South Wales has had extensive experience in running Mobile Discos. He concentrates on running family functions, including weddings, birthday parties and children’s parties and teenage disco.

DJ Diamond Dust – Method Statement
This is a document which sets protocols for a safe system of work for crew, clients, audiences and venues on the recommended methods in the setting up sound and lighting equipment for disco, shows and public address, the risks involved, and the control measure that are put in place.

Access Requirements
Access is required 30 minutes to an hour prior to the event, depending on the requirements stated on the agreed contract. Approximately the same amount of time is required for the safe dismantling and removal of our equipment.

Direct access from vehicle/s into the venue is by trolley and/or dolly trucks wherever possible.

Barriers to safe unloading of equipment include stairs, raised thresholds, small lifts, which impact on the health and safety of those involved the process of setting up.

The client or customer has taken into consideration that the available access is fit for purpose.

Method of Delivery
The equipment is unloaded from the van across car park, loading area, rear of building fire exit door to appropriate floor location. A relevant parking permit may be required for the venue.

Method of Unloading
By Hand / trolley

Storage of Equipment and Materials on site
Equipment, materials and cases will be set up and stored, if necessary, by agreement with the venue and client.

There are no materials used which are described as hazardous, flammable, caustic or explosive. Any such materials would be documented and referred to additional paperwork in compliance with COSHH and specific risk assessment.

Method of Installation

All the equipment is installed on a temporary basis, no permanent alterations to the fabric of the venue should not be necessary. No tables are necessary as the sound equipment is flight cased and the transportation boxes act as tables. Leads and cables on the floor are taped down with gaffer tape where necessary, especially over access points. If this unsuitable, such as outdoor, matting is used. If cable runs be avoided across escape route, preferably over door frames, the co-operation of the venue’s staff would be needed in this instance. Tripods are used to elevate some equipment. The legs of the tripods are shielded by light screens, transportation boxes, located at the back of the set up away from traffic, and/or marked with hazard tape as appropriate.

During set up and take down, and moving of equipment, the venue will be designated a work site and therefore access should be restricted to those who have the specific purpose in the preparation of the event. Side meeting between delegates and guests in the venue after the event should be discouraged, which would delay take down, and could potentially have safety issue, due to a work site.

Risk Assessment

  • Identifying Hazards
  • Who  is at risk
  • Evaluate the risks emanating from the hazard, deciding if current control measures are adequate and what else could be done to minimise the risk
  • Record the findings
  • Revise the assessment at appropriate intervals and revise it if necessary

Common hazards include:

  • Manual handling
  • Trip hazards
  • Sharps, broken glass around venue
  • Poorly maintained fixed electrical installations at venue, awareness of three phase electrical installations, using main sockets installed and avoiding using “borrowed” extension main lead
  • Location of in date suitable fire extinguishers, familiarisation of fire exits and assembly points should they have the need to evacuate the venue.

Persons at Risk

Road crew, performers and guests

Controls

  • Induction Course for new crew with regular ongoing training and development
  • Periodic assessment and inspection of equipment
  • Annual P.A.T. testing
  • Site survey prior to event if assessed
  • Client and venue should be made aware of any hazards that  may pose a risk
  • Personal Protection Equipment – Appropriate Footwear with good grip is insisted. Safety footwear is advised under certain circumstances, high visibility jackets, and gloves are available, when required.

First Aid.

Martin has a First Aid at Work Certificate and is a member of St John Ambulance Cymru. A small first aid box is located in the van. Larger bag is available if assessed to be required. Accident book and Patient Report Forms are available for use in accordance with regulations with First Aid in Work. 

I have reviewed the Method of Work, and believe to the best my knowledge, that as far as reasonably practical, I have met the criteria for a Safe System of Work.

Martin Thompson Diamond Dust 25.9.16
 

Terms and Conditions
Full payment is should be made at the beginning of the function.

The customer is responsible for any damage to your equipment caused by any of the guests.  The may be charged for the full cost of repair or replacement should the damage be due to the neglect of your guests. 

We do not accept violent, abusive or aggressive behaviour, and reserve the right to terminate our services at any time that we feel our personal safety is under threat.

When a customer books us, I will:

  • Provide written confirmation requiring a £30 deposit
  • Have transparency, i.e., established mobile number, landline, established website & email address, and home address
  • Ensure that music requests are played as well as music to get the audience up and dancing
  • Maintain Equity membership (professional performers union), which includes liability cover and code of conduct
  • Use professional quality sound equipment, similar to what an artiste or a band would use, rather than what most mobile disco operators will work with
  • Supply a good mixture of LED and traditional lighting equipment to create an effective lightshow
  • Use original music
  • Maintain standard in working with children and young people – enhanced CRB/DBS, qualified teacher, NVQ3 Early Years Care and Education
  • First Aid at Work certificate with ongoing training
  • Continue to improve Health and Safety with a Method Statement, risk assessments and protocols

Diamond Dust Complaint Procedure

We value our reputation and customers and do our very best to promote a professional image. However, on rare occasions, someone may feel that the show may have fallen short of expectations. To restate faith, we can try to resolve the situation, either informally or formally.

Informal Complaint

If wish to make an informal complaint regarding any aspect of my business or services, you can contact me by telephone or email so that we can discuss the issues in greater detail. I can listen to all your concerns and together make a mutual agreement to resolve any issues. If you still are not happy with the situation, you can escalate your complaint to the next level.

Formal Complaint

If you wish to make a formal complaint, please send it in writing. I will then reply within 7 working days. If it complex and cannot be dealt with within this time, I will contact you with a time scale of how long it should take to respond. I will keep you informed at every step of the process. If an amicable resolution cannot be found, I will issue a clear explanation in writing. Our contact details are: Martin Thompson, Diamond Dust, 40 Bronwydd, Birchgrove, Swansea, SA7 9QJ. Telephone: 01792 324 404.

If a satisfactory conclusion could not be found, you have the option to seek a third party remediation by contacting the National Association of Disc Jockeys (NADJ), telephone number 0800 468 1363, to assist in find a resolution.