Terms and Conditions

DJ Diamond Dust – Method Statement
The document sets protocols for a safe system of work.  It is for the crew, clients, audiences and venues on the recommended methods in the setting up equipment. We include sound and lighting equipment for disco, shows and public address. The document shows the risks involved and the control measures in place.

Access Requirements
Access is required 30 minutes to an hour before the event, depending on the requirements stated on the agreed contract. We need approximately the same amount of time to safely and remove our equipment.

Direct access from vehicle/s into the venue is by trolley or dolly trucks wherever possible.

Barriers to safe unloading of equipment include stairs, raised thresholds, small lifts, which impact on the health and safety of those involved in the process of setting up.

The client or customer has taken into consideration that the available access is fit for purpose.

Method of Delivery
We unload our equipment from the van across car-park, loading area, back of building fire exit door to appropriate floor location. We may need a relevant parking permit.

Method of Unloading
By Hand/trolley

Storage of Equipment and Materials on site
Equipment, materials and cases will be set up and stored, if necessary, by agreement with the venue and client.

There are no materials used which as hazardous, flammable, caustic or explosive. Any such materials are documented and referred to additional paperwork in compliance with COSHH and specific risk assessment.

Method of Installation
All the equipment set up is temporary. We do not do any permanent alterations to the fabric of the venue. We do not need tables as the sound equipment is flight cased. The transportation boxes act as tables.

Leads and cables on the floor are taped down with gaffer tape where necessary, especially over access points. I use matting as an alternative when this is unsuitable, such as outdoor or concrete flooring.

To avoid cable runs across the escape route, we run the cables preferably over door frames. We would ask the venue’s staff for permission. Tripods are used to elevate some equipment. We use light-screens to set up away from traffic and hazard tape as appropriate.

The venue will be designated a work site during set up and take down, and moving of equipment. Access should be for those a specific purpose in the preparation of the event.

 Side meeting between delegates and guests in the venue after the event should be discouraged, which would delay takedown, and could potentially have a safety issue, due to a work site.

Risk Assessment

  • Identifying Hazards
  • Who  is at risk
  • Evaluate the risks emanating from the hazard, deciding if current control measures are adequate and what else could be done to minimise the risk
  • Record the findings
  • Revise the assessment at appropriate intervals and revise it if necessary

Common hazards include:

  • Manual handling
  • Trip hazards
  • Sharps, broken glass around the venue
  • Poorly maintained fixed electrical installations at the site, and awareness of three-phase electrical installations, using main sockets installed and avoiding using “borrowed” extension main lead
  • Location of in date suitable fire extinguishers, familiarisation of fire exits and assembly points if they have to evacuate


Persons at Risk
Road crew, performers and guests

Controls

  • Induction Course for new team member going development
  • Periodic assessment and inspection of equipment
  • Annual P.A.T. testing
  • Site survey before the t
  • Client and venue should be made aware of any hazards that  may pose a risk
  • Personal Protection Equipment – Appropriate Footwear with right wear under certain circumstances, high visibility jackets, and gloves are available when required.

First Aid
Martin has an Intermediate First Aider (IFA) Certificate and is a member of St John Ambulance Cymru. We keep a small first aid box in the van. The bigger first aid bag can be available required. Accident book and Patient Report Forms are available for use in first aid in work.

I have reviewed the Method of Work, and believe in the best my knowledge that as far as reasonably practicable the criteria for a Safe System of Work.

Martin Thompson Diamond Dust  9.6.19
 

Terms and Conditions
We expect full payment at the beginning of the function. The customer is liable for any damage to our equipment caused by any of the guests and charged for cost or replacement.

We
do not accept violent, abusive or aggressive behaviour, and reserve the right to terminate our services at any time that we feel our safety is under threat.

When a customer books us, I will:

  • Provide written confirmation requiring a £30 deposit
  • Have transparency, i.e., established mobile number, landline, established website & email address, and home address
  • Ensure that music requests are played as well as music to get the audience up and to dance
  • in Equity membership (professional performers union), which includes liability cover and code of conduct
  • Use professional quality sound equipment, similar to what an artist or a band would use, rather than what most mobile disco operators will work with
  • Supply a good mixture of LED lighting equipment to create the right atmosphere.
  • Use original music
  • Maintain standard in working with children and young people – enhanced CRB/DBS, qualified teacher, NVQ3 Early Years Care and Education
  • First Aid at Work certificate with ongoing training
  • Continue to improve Health and Safety with a Method Statement, risk assessments and protocols

Diamond Dust Complaint Procedure
We value our reputation and customers and do our very best to promote a professional image. However, on rare occasions, someone may feel that the show may have fallen short of expectations. To restate faith, we can try to resolve the situation, either informally or formally.

Informal Complaint
If you wish to make an informal complaint regarding any aspect of my business or services, you can contact me by telephone or email. We can discuss the issues in greater detail. I can listen to all your concerns and together agree on a solution. You can escalate the complaint to the next level.

Formal Complaint
If you wish to make a formal complaint, please send it in writing. I will then reply within seven working days. If I cannot deal with the issue at this time, I will contact you and let you know how long it will take me to respond. I will inform you of the process. If we resolution made. I will issue a clear explanation in writing.

Our contact details are Martin Thompson, Diamond Dust, 40 Bronwydd, Birchgrove, Swansea, SA7 9QJ. Telephone: 01792 324 404.

If we can not reach a satisfactory conclusion, you have the option to seek a  third-party mediation.

You can either:

  • write a formal complaint to scurtis@equity.org.uk
  • post to Equity, Transport House, 1 Cathedral Road, Cardiff CF11 9HA
  • or telephone: 029 2039 7971

The reference is ‘Martin Thompson’. Once this has noted, I will write back formally within a time frame.